End of Winter Sale! Use code "WINTER"
This website is operated by ESSAFRIENDS.com (by Studio Merlin s.p.). Throughout the site, the terms “we”, “us” and “our” refer to ESSA FRIENDS. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
Our products are sourced from global suppliers to ensure the best pricing.
Delivery Times: Shipping times are estimates and not guarantees. We are not responsible for delays caused by customs, postal strikes, or natural disasters.
Multiple Packages: If you order multiple items, they may arrive in separate packages at different times.
Damaged Items: We only offer refunds or replacements for items that arrive damaged or defective. You must provide photographic evidence within [7] days of delivery.
Change of Mind: We do not offer refunds for “change of mind” or buyer’s remorse once an order has been processed.
Return Shipping: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
ESSA FRIENDS shall not be liable for any personal injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of any of our products. This includes, but is not limited to, any errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of the service or any product posted, transmitted, or otherwise made available via the service.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Slovenia.
LAST UPDATED: FEBRUARY 27, 2026
This website, essafriends.com, is owned and operated by Studio Merlin s.p., a registered business in Slovenia. Throughout these Terms, the words “we,” “us,” and “our” refer to Studio Merlin s.p.
By purchasing from our boutique, you agree to be bound by these Terms and Conditions. We pride ourselves on transparency; if you do not agree to these terms, please contact us at [email protected] before placing an order.
The Model: To offer unique designs at competitive prices, we ship directly from our specialized international fulfillment partners.
The Timeline: Shipping is a journey. Estimated delivery windows are provided at checkout. While we strive for speed, we arenot liable for delays caused by external logistics providers, customs processing, or holiday surges.
Separated Deliveries: To get your items to you as fast as possible, orders with multiple products may arrive in separate packages.
As a European-based company, we respect the 14-Day Right of Withdrawal.
The Window: You have the right to cancel your purchase within 14 days of receiving your goods.
Condition: To be eligible for a return, the item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.
The Process: You must notify us at [email protected] before returning any items. We do not cover return shipping costs for “change of mind” returns.
Defects: If an item arrives damaged, we will provide a full refund. You must notify us within 48 hours of delivery with photographic evidence.
Liability Limit: we shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of products purchased through our store. Our total liability to you for any claim shall not exceed the price paid for the product.
Safety: Customers are responsible for ensuring that the products they purchase are suitable for their intended use.
When you buy from essafriends.com, you are the “Importer of Record.”
Fees: Your order may be subject to import duties and taxes (including VAT) which are incurred once a shipment reaches your destination country.
Responsibility: Studio Merlin s.p. is not responsible for these charges if they are applied. They are the responsibility of the customer.
The “Essa Friends” brand, logo, and all custom graphics on this site are the intellectual property of Studio Merlin s.p. * You agree not to reproduce, duplicate, copy, or exploit any portion of our Service or website content without express written permission from us.
These Terms and any separate agreements shall be governed by and construed in accordance with the laws of Slovenia.
In the event of a dispute, we encourage you to contact us directly at [email protected] to find an amicable solution.
If a resolution cannot be reached, the competent courts in Slovenia shall have exclusive jurisdiction.
Email: [email protected]
Entity: Studio Merlin s.p.
Region: Slovenia
LAST UPDATED: FEBRUARY 27, 2026
Welcome to essafriends.com. This website is operated by Studio Merlin s.p., based in Slovenia. We are committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR). This policy explains how we handle your data when you use our website, funnels, and checkout systems.
When you visit our site or move through our sales funnels, we collect:
Order Information: Name, billing/shipping address, email, and phone number.
Payment Data: Processed via secure third-party gateways (PayPal/Stripe). We do not store your credit card numbers on our servers.
Technical Data: IP address, browser type, and device information (collected via Elementor and WordPress).
Behavioral Data: How you move through our FunnelKit checkout steps (to improve our user experience).
Under GDPR, we process your data based on:
Contractual Necessity: To ship your orders and send order updates.
Legitimate Interest: To protect our store from fraud and optimize our marketing.
Consent: When you opt-in to our email newsletters.
To provide our services, we share limited data with:
Logistics Partners: Global fulfillment centers that ship your products.
Marketing Tools: Meta Pixel (Facebook), Google Ads, and TikTok Pixel (if applicable).
Email Services: Our SMTP or Email Marketing providers (e.g., Klaviyo or Mailchimp).
Hosting: Our WordPress/WooCommerce hosting provider.
Cookies are small files saved on your device that help essafriends.com function properly.
Because we use WooCommerce and FunnelKit, we use specific cookies to ensure your shopping experience is seamless:
Strictly Necessary: These allow you to add items to your cart and move through the checkout funnel. Without these, the store will not work.
Performance & Analytics: We use Google Analytics to see which products our “friends” like the most.
Targeting/Advertising: These cookies (like the Meta Pixel) help us show you ads for products you’ve previously viewed on our site.
As a Slovenian company, we provide a Cookie Consent Banner. You have the right to:
Accept all cookies.
Reject non-essential (marketing) cookies.
Change your settings at any time via your browser.
We implement SSL encryption and security protocols to keep your data safe. We retain your order data for as long as required by Slovenian tax law (typically 10 years for invoices) and delete marketing data upon request.
You have the right to access, correct, or delete your personal data. If you wish to exercise these rights, or if you have any questions regarding your privacy, please contact:
Studio Merlin s.p. Email: [email protected] Location: Slovenia